We encourage you to ask us questions! Here are some frequently asked questions with the answers provided for your convenience. If you have a question that is not listed, please ask us directly.
We look forward to hearing from you and we pledge to do our best to answer all your questions.
Q. Is the cost for services covered by my health plan?
A. Depending on your coverage and the services required, some Insurance plans are now covering in home care, You will have to ask your health plan provider for details.
Q. Can I pick the services I want?
A. Yes, you certainly can pick and choose the services that you need. You are the customer and you tell us what to do! We are here to help you!
Q. Are your employees insured and criminally screened?
A. Yes, all of our employees are screened and fingerprinted prior to an offering for employment.
Q. Do I get to pick the person looking after me?
A. Yes, if you do not like the match we made for you, we try extremely hard to mesh backgrounds, personalities, locations, and interest of both client and care worker.
Q. Are all your employee’s nurses?
A. No, Some are nurses, some are designated health professionals, and some are trained caregivers. We match the employee's training to best fit your needs.
Q. Are your employees trained?
A. Yes, All of our employees have specific training in there dedicated health field. Our employees are encouraged to continue their education and training throughout their employment with us, including mandatory annual hourly trainings.
Q. What happens if my caregiver gets sick?
A. You have a choice of cancelling the appointment or allowing us to send a replacement caregiver.
Q. Is Help service only available in the home?
A. No, we can provide our services to you whereever you live-at senior's complex or health care facility, with family or even while at the hospital.